Privacy Policy

Last updated: 09/11/2026

Start Where You Are (startwhereyouare.com.au) is run by Growing With Gratitude (ABN 71 577 578 107) ("we", "us"). This policy explains what personal information we collect, why we collect it and how we look after it. We handle personal information in line with the Australian Privacy Principles.

What we collect

  • Accounts: readers and parents or caregivers register with an email address and password, and choose their role. Educators also give their first and last name, school email, school name, role and state or territory, and can choose to receive updates. Passwords are never stored in plain text.
  • Your activity on the site: chapters you've read, progress, and anything you write in your journal. Your journal is private to you unless you choose to share it.
  • Book orders: your name, email, delivery address and what you ordered. Payment is handled by Stripe. We never see or store your card details. At checkout you can tell us which best describes you (for example, parent or teacher). This is optional.
  • Emails you send us: if you contact us, we keep your message and email address so we can reply.
  • Website analytics and advertising measurement: see below.

Why we collect it

  • To run your account and save your progress and journal
  • To process and deliver book orders
  • To send emails you need, such as password resets and order confirmations
  • To send educator updates, only if an educator opts in
  • To understand which pages are useful so we can improve the site
  • To measure how well our Facebook and Instagram ads work

We don't sell your personal information.

Who we share it with

We only share information with services that help us run the site:

  • Stripe, to take payments
  • Resend, to send account and order emails
  • Mailchimp, for educators who opt in to updates
  • Replit, which hosts the website and its database
  • Google Analytics, for anonymous website statistics
  • Meta (Facebook and Instagram), to measure our ads

Some of these providers store information outside Australia, including in the United States. We would also share information if the law requires it.

Young people

Start Where You Are is written for young people. Reader accounts are for people aged 13 and over, and readers under 16 should have a parent or carer's agreement before registering. We collect only what's needed to run the account, and we never contact readers for marketing.

Website analytics

We use Google Analytics to see how people use our public pages, such as which pages are visited and how people find the site. It uses cookies and collects information such as your approximate location, device and browser. It doesn't collect your name or email. We don't use analytics on account pages such as dashboards or journals, and we remove extra details from web addresses before anything is sent to Google. Our hosting provider, Replit, also collects basic anonymous visit statistics.

You can opt out of Google Analytics on any website by installing the Google Analytics opt-out browser add-on.

Advertising measurement

We use the Meta Pixel on our public pages to understand whether our Facebook and Instagram ads lead people to the site and to buy the book. It uses cookies and tells Meta that a browser visited a page, started a purchase or bought the book. We don't send Meta your name, email or account details, and the pixel never runs on account pages such as dashboards or journals. You can control ad tracking in your Facebook and Instagram ad settings.

Cookies

We use a cookie to keep you signed in. Google Analytics and the Meta Pixel use cookies on public pages, as described above. You can block or delete cookies in your browser settings, though signing in won't work without the sign-in cookie.

Keeping your information safe

We use secure connections (HTTPS), protected passwords and access controls to protect your information. We keep it only for as long as we need it. If you ask us to close your account, we delete your personal information within 30 days, except order records we must keep by law.

Your choices and rights

You can ask to see, correct or delete the personal information we hold about you. Educators can unsubscribe from updates using the link in any email. Email info@growingwithgratitude.com.au and we'll respond within 30 days.

Questions and complaints

If you have a question or concern about your privacy, email info@growingwithgratitude.com.au. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy. The date at the top shows when it last changed.